The Coronavirus has made travelling difficult for all of us. There have been lockdowns, cancellations, and no-fly lists all over the world. One firm we feel has been outstanding in keeping it together is easyJet. We are not just greasing corporate palms, either. We have got first-hand experience to draw from in having our flights cancelled and rearranged.
My partner and myself tried to get four Amsterdam flights over the course of 2020. Every single flight got cancelled because of government legislation, local lockdowns, and quarantine rules. Obviously, this was a huge disappointment, but we wouldn’t have wanted to risk our safety or break laws just to get out of Britain for a few days.
Luckily, we booked with easyJet. We cancelled again and again – all four times. They were polite, but more importantly kind about it. It was tough time for everyone, and they made it a bit easier. Anyway, they give you the option to refund, rebook, or give you a credit note. We eventually got refunds after the fourth cancellation and the money only took 21 days to arrive.
So yes, highly recommend easyJet if you are booking a flight to Amsterdam this year. They give you the most protection for your money. We asked them to detail what their Flight Protection policy was all about to make it clearer for our readers.
Until next flight!
Here at easyJet, we know precisely how difficult international travel has been for this last 18 months. During the first lockdown, we were torn between running ghost flights with few passengers and reducing service until we came out the other side. It was a difficult time, but we made the best decision for our passenger’s safety.
Even although last year saw little international movement, we did learn from the experience. We listened to customer feedback again and again, as client after client was subject to last minute cancellations. In response, we reworked our entire cancellations policy to a more flexible model. This means you can book that flight you have been planning, safe in the knowledge that your money will not be lost.
A Customer-Centric Covid-19 Response
Considering fluctuations in travel conditions, we understand that consumers are scared to book flights in case they are cancelled. In response, we are offering added flight versatility to keep up with the red/amber/green travel system in place in the UK. You can read the full policy, here.
Our flexible flight protection promise allows you to change all your flights up to 2 hours before travel – for free. Where other airlines are still charging cancellation or rescheduling fees, easyJet are offering this as a complimentary service until September 30th, 2021.
Using this system, if your holiday is subject to a lockdown or mandatory quarantine in the days before you were due to depart, then your flights can be changed, free of charge. If you are tired of cancellations and want a credit note for a future date, we can offer you one. We can even give you a full refund if you do not want to reschedule the flight.
If your flight dates are on the red list, you can count on us to rearrange your flight dates. If you do not think you will be able to fly, you can cancel for that refund or for a credit note to be used at an indefinite future date.
Transfer Flights for Free up to 2 hours Before you Depart
One of our key changes in response to evolving tourist markets, is to offer free transfers on flights up until 2 hours before departure. If you are unable to make it, if things get cancelled again, or if you have to rearrange, you will be able to do so for free, with easyJet.
We will offer this same deal on holidays to destinations that impose a quarantine requirement or for those that need to quarantine on return to the UK. If you must cancel because you cannot meet those quarantine conditions, we will happily change your dates.
easyJet Protection Promise Guarantees
We included several guarantees to make our customers feel extra secure in booking flights with us. We guarantee to beat any holiday prices that you can find elsewhere, as well as guaranteeing the integrity of your refund within the 28-day limitation set out below.
Travelling with easyJet is currently one of the safest ways to ensure your money is safe, should the Covid status change and your flights or holiday be cancelled. Besides this, we offer guarantees as set out below.
The Best Price Guarantee
We are so utterly convinced that you will not find a better deal on international holidays elsewhere, that we guarantee to beat it, if you do. When travelling with easyJet Holidays, we will apply a credit difference to your easyJet account, so you are always guaranteed the best price. We are so confident in our prices that we will even add in an extra five pounds per adult head, for your trouble.
To make a claim against the best price guarantee, head over to our website and use the form provided.
The Refund Guarantee
We process all our refunds in an average of 10 working days. If your flight is cancelled and you do not want to rearrange, our refund guarantee means you will always get your money back. Our refund applies whether your holiday is called off, whether the traffic light colour changes, or whether you simply change your mind about travelling.
No matter the reason, our refund guarantee means that you get to keep your deposit as a credit to your online easyJet Holidays account, if you cancel within 28 days of your departure date. We will even refund balance payments made, guaranteeing you some protection on your holiday investment.
A holiday is a lot of money to spend. With easyJet, you get an affordable holiday deal with an admirable refund package and price protection promise.
Other Reasons to Choose easyJet for International Holidays in 2021
When you choose to book with easyJet, you get access to exclusive benefits that other holiday providers just do not have. It all begins when you log in to your EasyJet online account. From the moment you book to the moment you return from your holiday, your flights are protected, along with your peace of mind.
Time to Spare
You can now pay for your easyJet holidays in easy instalments, with no hidden fees attached. You choose the timeframe and the payment sizes. You do not need to close the full balance until 28 days before your flights leave. With this model you have time to spare, and access to one of our most flexible flight plans yet.
We now offer flexibility to all flights and holidays. To accentuate this, we will not take a penny in fees for flight or holiday changes if they are made prior to 28 days before your departure date. Remember, it’s free to change your tickets up to two hours before your departure times without any transfer fees.
If your plans change beyond that 28-day limit, do not panic. Your flights can be changed by way of a small surcharge. We have simplified this charge to a flat rate fee of £25 per booking, allowing easier to understand flight rearrangements, right when you need it most.
Again, we changed our deposit refund policy to match the current tourism climate. To avoid losing your deposit, book with easyJet. If you tell us about changed plans more than 28 days before you fly, you will have your deposit refunded into your online account. The deposit for our holidays is £60 per person, which will be added to your balance, ready to be used again.
We are one of the only international travel firms that is offering deposit protection for flights in and out of the UK. As ever, we are trying our best to facilitate the needs of the customer. You deposit should be returned to your account within that 28-day period but again, we are averaging a 10-day turnaround for refunds at present.
We are 100% ATOL Protected
As a further layer of protection to your holiday investment, we are 100% ATOL protected. ATOL stands for “Air Travel Organiser’s License” and means that we, the air travel organisers, guarantee your money will be refunded to you, should we go unexpectedly into administration.
Entirely unlikely as it may be that something happens to the easyJet brand, your holiday money will be safe from liquidation. It will be returned to you, so that you can find another firm willing to see to your travel arrangements.
Your EasyJet Account
To examine your options regarding your cancelled international holidays or flights with easyJet, login to your online account. From our easy-to-use portal you can control all the aspects of your journey. From booking to boarding passes, date changes to credit notes, you will find it all in your easyJet Holidays online account.
Remember, you can read all about these changes to our policies in our booking conditions and Price Guarantee pages. The easyJet help page has additional information if you need further clarity. It contains a full help centre that can answer your questions regarding the Price Protection Promise.
Lastly, do not hesitate to contact us when you need holiday related advice. We will do our best to get you a great deal on a great adventure, or we will at least give you your money back. We would also like to Thank Ray Pownall for the the use of his picture which is the featured image of this article